Privacy Policy

Our Commitment to Your Privacy

form stuenad respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our interior design services.

By using our website and services, you consent to the practices described in this privacy policy. We encourage you to read this document carefully to understand how your information is handled.

Information We Collect

Personal Information

When you contact us or engage our services, we may collect:

• Contact Details: Name, email address, phone number, mailing address
• Project Information: Details about your home, design preferences, budget considerations
• Communication Records: Messages, emails, and phone conversations related to our services
• Payment Information: Billing details for service fees (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect:

• Usage Data: IP address, browser type, device information, pages visited
• Cookie Data: Information stored in cookies as described in our Cookie Policy
• Analytics Data: Website interaction patterns and user behavior (anonymized)

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide interior design consultations, room makeovers, and comprehensive design services
• Communication: To respond to inquiries, schedule appointments, and provide project updates
• Business Operations: To manage bookings, process payments, and maintain client records
• Website Improvement: To analyze how visitors use our site and enhance user experience
• Marketing Communications: To send updates about our services (only with your consent, which you can withdraw anytime)
• Legal Compliance: To fulfill regulatory requirements and protect our legal rights

Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and optional cookies
• Contract Performance: To deliver requested design services
• Legitimate Interest: For business operations and website improvement
• Legal Obligation: For tax records and regulatory compliance

Information Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Furniture suppliers, craftsmen, and contractors involved in project execution (with your knowledge)
• Payment Processors: Secure third-party services handling financial transactions
• Analytics Providers: Google Analytics for website usage insights (anonymized data)
• Legal Authorities: When required by law or to protect our legal rights

How We Protect Your Information

We implement appropriate security measures to protect your personal data:

• Encryption: SSL/TLS encryption for data transmitted over the internet
• Access Controls: Limited staff access to personal information on a need-to-know basis
• Secure Storage: Protected databases with regular security updates
• Regular Audits: Periodic review of security practices and data handling procedures
• Breach Notification: We will notify affected individuals within 72 hours if a data breach occurs

Data Retention

We retain your personal information for the following periods:

• Contact Form Submissions: 3 years from last contact
• Service Records: 5 years after project completion
• Financial Records: 7 years as required by Singapore tax law
• Marketing Data: Until consent is withdrawn or you unsubscribe

After retention periods expire, we securely delete or anonymize personal information.

Your Privacy Rights

Under Singapore's Personal Data Protection Act (PDPA) and applicable laws, you have the right to:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data for specific purposes
• Withdraw Consent: Withdraw consent for marketing communications or optional data processing
• Complaint: Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated

Third-Party Services

Our website and services may use third-party providers with their own privacy policies:

• Google Analytics: Website traffic analysis and user behavior tracking
• Google Maps: Location display for our studio address
• Social Media Platforms: If you engage with our social media presence

We encourage you to review the privacy policies of these third-party services.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or via email. The "Last Updated" date at the top of this page indicates when the policy was last modified. Continued use of our services after changes constitutes acceptance of the updated policy.